Returns

Didn't your ordered product fit you?

Don't worry, you ordered products have a 14 day return and exchange policy. All products (not hygienical) are returnable. All products must be unused and have all the original stickers still attached. If these conditions are not met, 100% of the value of the item will be deducted when issuing the refund.

Returns within Finland:
Please email our customer service: info (at) merittabra.fi with your name, order number and what you wish to return. The cost for partial return is 5 €. If you return the whole order we additional charge 6 €. The return fee is 5 euros. If you return your entire order, we will charge the shipping costs and any cash on delivery costs. 

Returns outside Finland
You have the right to return an item within 30 days of receiving the parcel. Please email our customer service department: info (at) merittabra.fi with your name, order number and what you wish to return. You are responsible for the shipping cost for returns (and possible customs charges if outside of the EU). When returning products not in their original unused condition, we will deduct 100% of the value of the item when issuing your refund. Please mark your parcel “Return”.

Exchange outside Finland
Should you wish to return an item, please complete a new order of the product you want, and return the unwanted item according to the instructions above.

Meritta Bra's return process: 
After receiving your return, we will inspect the product and credit card. You will receive an email stating that we have received your return and issued a refund to your card. We will debit any returns or administrative fees. We handle returns continually throughout the week.