Terms & Conditions

This website is operated by Meritta Bra Oy Ab. Meritta Bra is a registered trademark. Throughout the site, the terms “we”, “us” and “our” refer to Meritta Bra. Meritta Bra offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. When a customer purchases goods from us, he/she has sole responsibility to read through and accept our terms and conditions, regardless of whether the order is made through physical purchase, telephone, email or directly through our web shop. By accessing or using any part of the site, you agree to be bound by these terms and conditions. Any contract for a sale of goods between Meritta Bra Oy and yourself will be interpreted, construed and enforced in all respects in accordance with the laws of Finland, and you and Meritta Bra irrevocably submit to the non-exclusive jurisdiction of the Courts in Finland.

Company and Contact Information
Meritta Bra webshop is legally conducted by MERITTA BRA OY in Finland with the organization number FI19155176. VAT number is FI19155176. The company adheres to Finnish law. Meritta bra Oy Ab, Aleksanterinkatu 5, FI-07900 LOVIISA, FINLAND

All prices are including VAT (24%) within the EU. In the event of a change in VAT, we reserve the right to adjust our prices accordingly. VAT is not included in countries outside of the EU. Shipping costs will be added at checkout. Customs charges may apply if ordering from outside the EU. It is the customer’s responsibility to find out whether possible customs charges apply in their country. Our prices may be changed due to circumstances outside of Meritta Bra Oy Ab's control, such as considerably changed raw material costs, currency changes or a change in VAT. The minimum order value is 1 € (euro)

After you move your products to the shopping cart, press order. After this, you will be redirected and asked for details necessary for the order process. Our store automatically sends an email with your order information and we will also contact you by email if we have something to ask or need to inform you about your order. Always check the order details and if you find the order details incorrect, please contact us by e-mail immediately by replying to the order confirmation email!

We're happy to ship to all EU countries. We always ship the products as soon as possible. The delivery times are marked on our website separately for each product. Sometimes the ordered products are not available in stock. Products not in stock that is ordered from manufacturers. Delivery time about 1 week. You may receive multiple shipments for one order. In this case, the return and exchange policy for each product starts from the moment when you have the received the product, unless other is mutually agreed upon. International orders are shipped by Finnish mail (Posti) in the co-operation with the postal service of the destination country.

Cost of Delivery
The costs are added automatically to the sum of the order. Shipping inside Europe is 9,90 euros.

Return and exchange policy
​You're ordered products have a 30-day return and exchange policy. All products (not hygienical) are returnable. All products must be unused and have all the original stickers still attached. If these conditions are not met, 100% of the value of the item will be deducted when issuing the refund.

Free Returns within Finland:
Please email our customer service: info (at) merittabra.fi with your name, order number and what you wish to return. All products must be unused and have all the original stickers still attached. If these conditions are not met, 100% of the value of the item will be deducted when issuing the refund.

Returns outside Finland
You have the right to return an item within 30 days of receiving the parcel. Please email our customer service department: info (at) merittabra.fi with your name, order number and what you wish to return. You are responsible for the shipping cost of returns (and possible customs charges if outside of the EU). When returning products, not in their original unused condition, we will deduct 100% of the value of the item when issuing your refund. Please mark your parcel “Return”.

Exchange outside Finland
Should you wish to return an item, please complete a new order for the product you want, and return the unwanted item according to the instructions above.

Meritta Bra's return process: 
After receiving your return, we will inspect the product and credit card. You will receive an email stating that we have received your return and issued a refund to your card. We will debit any returns or administrative fees. We handle returns continually throughout the week. 

If there is something unclear in the product information or ordering and delivery terms, please contact us, so that we can provide answers to your questions. We also reserve the right to cancel the transaction if there has been a clear error in pricing or if the product cannot be delivered within a reasonable time. We also have the right to refuse an order eg. previous unpaid/unclaimed orders, or repeatedly returned orders.
Meritta Bra does not send so-called spam. As a customer, you may receive emails regarding your order, payment or other communication you initiated, and information, newsletters or offers about our business. Mailings from third parties or relating to goods or services which are not directly related to our activity will not be sent. Automatic send-outs can be easily unsubscribed from using a link in the email.  This can be done without logging in to your account.

Force Majeure
In the event of war, natural disasters, strikes, government decisions and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and pledges from our side, which means that we can not keep that agreement/pledge, will form the basis that we will be released from our obligations to fulfill that contract.

Meritta Bra Oy
Aleksanterinkatu 5
FI-07900 Loviisa
info (a) merittabra.fi