Exchanges and Returns
Was the item you ordered not the right fit?
Don't worry – we offer a 30-day exchange and return policy on all our products, so you can shop with confidence.
Items returned or exchanged must be unused, with their tags attached, and in the same condition as when you received them. You are, of course, welcome to try items on, but we cannot accept returns or exchanges of items that show signs of wear.
You can exchange an item once, free of charge, for a different size of the same product. If you need another size or a different product after that, please place a new order in our online store. Any discounts, promo codes, and other offers apply only to the original order.
Please note that hygiene and intimate products cannot be returned. This includes items such as silicone straps, strap extenders, breast tape, and breast prostheses. We will, of course, replace any defective products with new ones.
If you wish to exercise your right to cancel, you can easily do so using our cancellation form. Exchanges and regular returns should be made according to our standard return instructions.
Questions? Please don't hesitate to contact our customer service team – we'll respond to your message as quickly as possible!
How to Make a Return
On the return form included in your package, indicate which items you would like to return or exchange.
Carefully pack the items in their original packaging.
Attach the address label to the package and take it to your nearest Posti or PostNord location. Returns cannot be made through a parcel locker. Remember to keep your return receipt.
Once your return has arrived and been processed, you will receive an email. Returns are processed within 14 business days. Your refund will be issued through the same payment provider you used to pay for your order.
Returning items to a store
Bring your packing slip / invoice with you. We cannot guarantee that items can be exchanged in the store. If an exchange cannot be completed in the store, we will mail you a replacement free of charge. The store cannot issue a refund for an online purchase; your refund will be issued through the same payment provider you used to pay for your order.
Did you pay for your order by invoice or in installments?
If you chose Svea, Klarna, Walley, OP Invoice, or OP Account Credit as your payment method, please also notify your payment provider of your return before the invoice due date.
You can check the status of your invoice and, if necessary, request more time to pay directly from your payment provider.
- Svea
- Klarna
- Walley
- OP
Once we have received and processed your return, we will refund the returned items through your original payment provider. The payment provider will update your invoice or credit balance to reflect the refund.
Please note that returning items does not automatically extend the invoice due date. Make sure to pay your invoice or arrange for more time to pay until the refund appears in your payment provider’s records.
