Terms of Purchase
Delivery and General Terms
Effective as of: October 28, 2026
1. General
Welcome to the Meritta Bra online store!
These ordering and delivery terms apply to orders placed through the Finnish online store of Meritta Bra Oy Ab. The terms apply primarily to consumer customers. Separate ordering and payment terms may be agreed upon with business customers. Meritta Bra Oy Ab is the seller operating the online store. We are responsible for product sales, order processing, deliveries, returns, and product-related complaints. We comply with Finnish consumer protection law. Nothing in these terms limits the rights granted to consumers by law.
We may update our ordering and delivery terms. The terms in effect at the time an order is placed apply to that order.
2. Seller’s Contact Information
Meritta Bra Oy Ab
Business ID: 1915517-6
Mailing address: Aleksanterinkatu 5, 07900 Loviisa
Email: asiakaspalvelu@merittabra.fi
Phone: 050 5899 550
Our customer service team is happy to help with product selection, sizing questions, orders, and returns. Current customer service contact information and hours are available on our online store’s contact page.
3. Ordering
You can order products from our online store by adding the items you want to your shopping cart and proceeding to checkout. Before confirming your order, you can review the products, their prices, shipping costs, and the order total.
Placing an order requires you to provide accurate and sufficient contact information. You are responsible for the accuracy of the information you provide. Once we receive your order, we will send an order confirmation to the email address you provided.
If a product you ordered is unexpectedly unavailable, we will contact you to arrange a possible substitute, discuss waiting for delivery, or issue a refund.
Customers who are minors must have their guardian’s consent to place an order. Invoice and credit payment methods may be subject to age restrictions set by the payment service provider.
We also accept orders by phone. Phone orders are subject to applicable consumer protection law and any separate ordering instructions.
4. Products and Prices
Product prices are listed in euros and include applicable value-added tax. The product price and any discounts are shown on the product page. Shipping costs and the order total are shown at checkout before you confirm your order.
Prices and promotions may differ between the online store and Meritta Bra retail stores. Orders placed online are subject to the prices and promotional terms listed in the online store at the time of purchase. We reserve the right to change product prices and selections for future orders.
If a product has a clearly incorrect price, for example, due to an obvious technical error, we will contact the customer to resolve the situation. The effect of the pricing error on whether the order is binding will be assessed in accordance with applicable law.
The minimum order value is 1 euro.
5. Discounts, Promotions, and Promo Codes
Any discounts and promotional offers are subject to the terms of the individual promotion. Enter your promo code in the designated field at checkout. One discount or promo code may be used per order unless otherwise stated in the promotion’s terms.
The combined use of gift cards and promo codes is subject to the terms stated at checkout. Quantity discounts, such as promotions based on purchasing multiple products, require the purchase of the specified number of products and fulfillment of the promotion’s other terms.
If a customer returns some of the products included in a promotion and the promotion’s requirements are no longer met after the return, the discount may be recalculated based on the products the customer keeps, provided this was clearly stated in the promotion’s terms before purchase. The refund amount is calculated based on the price the customer actually paid and the applicable promotional terms.
Any additional campaign-specific terms will be provided in connection with the relevant campaign.
6. Payment Methods and Payment Service Providers
You can pay for your purchases securely in our online store using a variety of payment methods.
Available payment methods are displayed at checkout before you confirm your order. Availability may depend on factors such as the order value and the payment service provider’s terms.
6.1 Paytrail
Through Paytrail, we offer online banking payments, Siirto, MobilePay, Apple Pay, Google Pay, and Visa, Mastercard, and American Express card payments.
Payment methods offered by Klarna and Walley may also be available through Paytrail’s payment service.
Payment Service Provider
Paytrail Oyj (2122839-7) provides payment processing services and acts as the payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient on your bank statement or card statement and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. For complaints, please contact the product supplier first.
Paytrail Oyj
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830
https://www.paytrail.com/kuluttaja/tietoa-maksamisesta
6.2 Svea – Invoice and Installment Payments
You can pay for your purchases by invoice or in installments through Svea.
Svea Lasku lets you pay for your purchases later. With Svea Erämaksu, you can divide the payment into installments according to the available options.
Payment periods, interest, fees, and other credit terms are disclosed before you accept the credit agreement. Use of these payment methods is subject to credit approval.
Credit is provided by Svea Bank AB (publ), filial i Finland.
More information: https://www.svea.com/fi-fi/
6.3 Klarna
Klarna offers the payment options available at checkout at the time of purchase.
Any payment periods, interest, fees, and other terms are disclosed when you select the payment method. Klarna’s own service and credit terms apply to its payment methods.
More information: https://www.klarna.com/fi/
6.4 OP Lasku and OP Tililuotto
OP Lasku and OP Tililuotto let you pay for your purchases later or in installments, subject to the terms of the payment method.
The availability of these payment methods, any interest and fees, and the requirements for credit approval are disclosed during checkout.
More information: https://www.op.fi/
6.5 Walley
Walley offers invoice and other deferred payment options available at checkout.
Payment periods, any interest and fees, and other credit terms are disclosed before you confirm your payment. Walley’s own terms apply to the payment method.
6.6 Payment-Related Questions
Meritta Bra handles questions about products, orders, deliveries, and returns.
For questions about paying invoices, installments, or credit agreements, you can contact the relevant payment service provider.
7. Delivery
We deliver orders within Finland using several shipping methods. The available options and their prices are displayed at checkout.
Our normal delivery time is approximately 3–14 business days. Delivery times may vary depending on product availability and the selected shipping method.
Because of our extensive product range, not all products are always immediately available in our own inventory. In such cases, we may order the product from our supplier. If delivery is delayed beyond the stated time, we will notify the customer.
We ship orders through carriers including Posti, PostNord and Matkahuolto.
Depending on the delivery method selected, your order may be delivered to your mailbox, your door, a pickup point or a parcel locker.
Shipping fees in Finland
| Delivery method | Price (€) |
| Posti - Small parcel delivered to your door | 4.90 |
| PostNord, tracked shipment | 5.90 |
| Posti parcel to a pickup point or parcel locker | 7.90 |
| Posti home delivery | 11.90 |
The final shipping fee for your order is always displayed at checkout before you confirm your order.
In-store pickup
You can choose in-store pickup for your order if the option is available at checkout.
We will notify you when your order is ready for pickup. The pickup location and any related instructions will be provided when you place your order.
Deliveries to Åland
We also deliver orders to Åland. Meritta Bra Oy has a tax border number issued by Finnish Customs, which allows for special arrangements for deliveries to Åland. This means that customers are not charged VAT or customs duties separately for products delivered to Åland. The tax border number allows deliveries to be processed smoothly at no additional cost to the customer. Please note, however, that VAT is not automatically removed at checkout when ordering for delivery to Åland, as our company handles the VAT.
Deliveries outside Finland
We also deliver orders outside Finland. The shipping fee for international deliveries is €11.90.
Available delivery countries and methods are displayed at checkout. Delivery times may vary depending on the destination country. Customers are responsible for any customs duties, taxes and other import costs for deliveries outside the EU, unless otherwise stated at checkout.
If delivery outside Finland is offered, the available delivery countries, prices and terms are displayed at checkout.
8. Right of withdrawal and returns
We want you to find the right products and size for you. That is why we offer a 30-day return policy for online orders in Finland in accordance with these terms.
Consumers also have a 14-day right of withdrawal under the Finnish Consumer Protection Act, which is not limited by the additional terms offered by Meritta Bra.
8.1 Statutory 14-day right of withdrawal
You have the right to withdraw from your online purchase without giving a reason within 14 days of receiving the product.
If your order is delivered in multiple shipments, the withdrawal period is calculated from the receipt of the last shipment, as provided by law.
You can notify us of your withdrawal using the online store’s withdrawal function or by sending another clear statement to our customer service team.
You do not need to give a reason for withdrawing. We will send you confirmation that we have received your withdrawal notice.
Simply failing to collect a shipment does not constitute a withdrawal notice.
Products being returned must be sent back no later than 14 days after you submit your withdrawal notice.
8.2 Meritta Bra’s 30-day return policy
For online orders placed in Finland, we offer a 30-day return period from the date you receive the product.
You may try on the product to assess its size and fit, just as you would in a store. A returned product must be unused apart from being tried on, clean, undamaged, and fit for resale. Product tags must be attached. During the statutory withdrawal period, any reduction in the product’s value resulting from its handling will be assessed in accordance with the Finnish Consumer Protection Act.
8.3 Making a return
Please remember to include your order number with your return. You can also return your purchase to any of our stores within the return period. Please bring the product, its packaging, and your receipt to the store.
If the order was paid for in full or in part with a gift card, the portion paid with the gift card will be refunded to a gift card. The value of the gift card will not be refunded in cash.
Our stores do not issue monetary refunds for online orders. All refunds are processed through our online store.
8.4 Exceptions to the right of return
The statutory right of withdrawal does not apply to products delivered sealed that cannot be returned for health or hygiene reasons once the seal has been opened.
Any product-specific restrictions on the right of withdrawal will be stated on the product page before you place your order.
Discounted and promotional products have the same statutory right of withdrawal as regularly priced products.
Any product-specific restrictions on the additional 30-day return policy offered by Meritta Bra will be stated separately before purchase.
If a product is defective, customers always have the rights provided under the Finnish Consumer Protection Act.
9. Free size exchange
We want to help you find the right size.
You may exchange an item you ordered for a different size once, free of charge, provided it is the same product and the requested size is available. If you wish to exchange the product again after the first size exchange, you must place a new order in our online store.
Promotional codes and other benefits associated with the original order do not automatically carry over to the new order. The replacement item will be shipped using the least expensive available delivery method. A size exchange does not limit your statutory right of withdrawal or your rights in the event of a defective product.
10. Refunds
For approved returns, we will generally issue a refund using the same payment method you used for the original order.
If the order was paid for by invoice or credit, the refund will be processed in accordance with the payment provider’s policies.
Payments refundable under the statutory right of withdrawal will be refunded without undue delay and no later than 14 days after we receive your notice of withdrawal. However, we may withhold the refund until we have received the returned products or you have provided proof that you sent them back.
If you withdraw from the entire order under the statutory right of withdrawal, we will also refund the original shipping costs up to the cost of the least expensive standard delivery method we offer. If you return only part of your order, any refund of shipping costs will be determined in accordance with applicable law and the circumstances of the order.
Refunds under the additional 30-day return policy offered by Meritta Bra after the statutory withdrawal period will be processed without undue delay once the return has been received and inspected.
Orders paid for with a gift card
If an order was paid for in full or in part with a gift card, the portion paid with the gift card will generally be refunded to a gift card.
The portion paid with a gift card will not be exchanged for cash unless otherwise required by applicable law.
Returns to a store
Online orders may be returned to a store in accordance with the return policy.
However, our stores do not issue monetary refunds for online orders, even if the products are returned to a store. Refunds are processed through the online store and the original payment service provider.
11. Uncollected shipments
Failing to collect a shipment does not constitute cancellation of an order under the Finnish Consumer Protection Act. If you wish to cancel your order, please notify our customer service team. If an order is left uncollected and the shipment is returned to us without proper notice of cancellation, we will charge the customer a €15 handling fee. This fee covers the packing, shipping, return, and handling costs arising from the uncollected shipment.
The fee will not be charged if the shipment was not collected due to an error by Meritta Bra or the carrier. The fee does not limit the customer’s statutory right of withdrawal.
12. Product defects and complaints
Meritta Bra is responsible for defects in the products it sells in accordance with the Finnish Consumer Protection Act. If the product you receive is defective, damaged, or does not match your order, please contact our customer service team. If possible, provide your order number, product details, and a description of the defect. You may also include a photograph. In the event of a defect, the primary remedy may be repair or replacement with a defect-free product, as required by law.
If the defect cannot be properly remedied, the customer may be entitled to a price reduction or cancellation of the purchase. Meritta Bra is responsible for necessary return and shipping costs resulting from a product defect. Remedies for complaints are not limited to gift cards, and these terms do not limit the customer’s statutory rights.
13. Delivery delays and force majeure
We aim to deliver orders within the stated delivery time. If delivery is delayed, we will notify the customer as soon as possible. In the event of a delivery delay, the customer has rights under the Finnish Consumer Protection Act, including the right to demand delivery and, in certain circumstances, cancel the purchase.
We are not responsible for an extraordinary event that prevents us from fulfilling a contractual obligation, is beyond our reasonable control, and whose consequences we could not reasonably have avoided or overcome. Invoking force majeure does not limit the consumer’s rights under mandatory legislation.
14. Processing of personal data
We process our customers’ personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable national data protection laws. Personal data is processed for purposes including receiving, paying for, and delivering orders, providing customer service, and fulfilling legal obligations.
Data may also be processed through the payment, shipping, customer management, and other service providers we use, to the extent necessary to provide their services. Our privacy policy provides more information about the purposes and legal bases for processing personal data, retention periods, and customers’ rights.
15. Electronic marketing
We send electronic marketing communications in accordance with applicable law. Subscribing to newsletters and other electronic marketing based on consent is voluntary. You may withdraw your marketing consent at any time.
We may also send existing customers electronic marketing about similar products based on the customer relationship, where permitted by law. Every electronic marketing message includes an option to opt out of further marketing.
16. Disputes and their resolution
We want to resolve any issues as smoothly as possible and in good cooperation with our customers. If you have any questions or concerns about an order or product, please contact Meritta Bra customer service first.
If a dispute concerning a consumer purchase cannot be resolved through negotiation, the consumer may contact Consumer Advisory Services.
Consumer Advisory Services: https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/
The consumer may also refer the matter to the Consumer Disputes Board.
Consumer Disputes Board: https://www.kuluttajariita.fi/
Before referring a matter to the Consumer Disputes Board, the consumer should generally contact Consumer Advisory Services.
17. Website Content and Use
The text, images, product information, and other content on Meritta Bra's website may be protected by copyright or other intellectual property rights. Unauthorized commercial copying or use of the content is not permitted.
We strive to keep the online store operational and its information up to date. However, temporary technical disruptions or maintenance outages may occur. Any technical disruptions do not limit the customer's statutory rights.
Meritta Bra Oy Ab
A Finnish lingerie specialty retailer and online store.